Every walk. Every wag.Play by Play.

<h2>Shipping made clear</h2><p>Play by Play serves customers in the United States. Available shipping options and charges are displayed at checkout before you pay.</p><h2>Direct from our brand partners</h2><p>Our accessories ship directly from the brands that supply them. Orders containing products from more than one brand may arrive in separate packages, with separate tracking updates. Shipping charges can vary by supplier, item and destination.</p><h2>Processing and delivery</h2><p>Processing times and delivery estimates vary by supplier and destination. Review the shipping options shown at checkout. We do not guarantee a delivery date unless it is expressly stated for your chosen service.</p><p>We email tracking information when it becomes available. Carrier tracking may take time to show its first update. Business days exclude weekends and holidays.</p><h2>Address changes and delivery help</h2><p>Check your address carefully before placing an order. For a correction, delay, missing package or damaged delivery, email <a href="mailto:Nathan_rico1@outlook.com">Nathan_rico1@outlook.com</a> with your order number. Changes may not be possible once fulfillment has started.</p>

<h2>Requesting a return</h2><p>Contact <a href="mailto:Nathan_rico1@outlook.com">Nathan_rico1@outlook.com</a> within 30 days of delivery to request a return. Include your order number, the item and your reason for returning it. For change-of-mind returns, products must be unused, in their original condition, with packaging and tags.</p><p>Please wait for return authorization and instructions before shipping anything back. Items from different brands may require different return addresses. Do not send a return to the address on the shipping label without confirmation.</p><h2>Return shipping</h2><p>You pay return postage for change-of-mind or sizing returns. Original shipping charges are nonrefundable unless the item is faulty, incorrect, or applicable law requires otherwise.</p><h2>Damaged, faulty or incorrect items</h2><p>Contact us promptly with your order number and photographs of the item and packaging. We will help arrange an appropriate resolution without additional return-shipping cost to you where the item is faulty or incorrect.</p><h2>Refunds and exchanges</h2><p>We will notify you after the return is received and inspected. Approved refunds are sent to the original payment method. Your bank or payment provider may take additional time to post the funds. Contact us before requesting an exchange so we can confirm availability.</p><p>This policy does not limit rights provided by applicable law.</p>

<h2>How do I choose a size?</h2><p>Check the size and weight guidance on the product page and select the correct variant. Choose toys to suit your dog’s size and chewing style. Supervise play and replace worn or damaged items.</p><h2>Who ships my order?</h2><p>Our brand partners ship products directly to you. An order with products from different brands may arrive in separate packages.</p><h2>What does shipping cost?</h2><p>Available services and charges appear at checkout before payment. Rates depend on your items, the supplier and your destination.</p><h2>Can I order a sold-out item?</h2><p>A product can appear in our shop while a size or color is sold out. Only variants available for purchase can be ordered. Contact us with product questions; we cannot guarantee restock dates.</p><h2>Can I change or return an order?</h2><p>Email <a href="mailto:Nathan_rico1@outlook.com">Nathan_rico1@outlook.com</a> with your order number as soon as possible. Changes may not be possible after processing starts. See our returns page for the return process and eligibility.</p>